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Our Team

PolicyPro is an established, Texas-based insurance agency that offers you the lowest rates for all your insurance needs. We’re all about service, speed, and above all savings.

Bobby Fazio

Bobby Fazio

CEO
Launched PolicyPro in 2012

Bobby’s singular focus with PolicyPro is to deliver world class service and industry leading savings to its customers. He accomplishes this goal by consistently delivering the best training to his people, providing an excellent culture, and producing quality sales opportunities to an industry leading sales force. He wanted to be a veterinarian growing up but realized this career choice would be his downfall financially, as he would likely adopt every stray or injured animal he encountered. However, this taught him a valuable lesson that your life’s initial passion is not always the best career move. Luckily, he found his second passion and PolicyPro was started in 2012 and has been bringing value to his customers ever since. Bobby is married with four children and four grandchildren. In his spare time, he is a professional backyard chef and part time auto enthusiast, who must admit he often gets along with dogs more than people..

Michelle Shobe

Michelle Shobe

Operations Manager
Launched PolicyPro in 2012

Michelle has been with PolicyPro since its inception 9 years ago, when the company first launched. She began as a customer service representative, working her way up to a sales agent, then trainer and leading her into her current position as Operations Manager. She is honored to have the opportunity to grow and help build the company over the years. Michelle oversees both back office and sales, as well as help motivate and maintain the culture of PolicyPro. Outside of her busy career, Michelle is happily married with two amazing daughters. Her hobbies include church ministries, reading the occasional historical fiction, enjoying a bowl of Phó and playing Fortnite with her hubby. Something interesting about Michelle that most do not know is her ability to play drums, although not signed to a record label yet, she is very hopeful!

Lauren McNett

Lauren McNett

Manager
joined Policypro in 2013

Lauren began her career with PolicyPro 8 years ago, on the ground floor with the company. She started out doing data entry and customer service jobs and eventually worked her way up to management. She has enjoyed helping and watching the company grow into what it is today. Her job as a manager is to ensure her team meets their expectations, along with staying engaged and motivated. At home, she is happily married and has four amazing kids. Most of her free time is spent supporting her kids in their extracurricular activities, but she would not change a thing. Yes, Lauren is a busy mom, but when no one is looking, she can be found in her Tahoe jamming out to some gangster rap.

Stacey Pennell

Stacey Pennell

Manager
Joined PolicyPro in 2019

Stacey started with PolicyPro a year and a half ago and has loved her time there, working with such amazing people. Her journey started in the back office working the numbers and lots of spreadsheets, which she excels in (some pun intended). Stacey is well rounded, as she has worked in numerous capacities while working her way up to the management team. Her biggest joy in working for PolicyPro is being part of a strong company that is growing quickly, she never has to worry about being bored, she has the best team of people, and that great team continues to grow. Stacey is married with two kids; one is in college and the other is in high school. When she is not working, she is spending time with her family and friends and watching her kids do what they love to do.

Kristy Caroline

Kristy Caroline

Licensed Agent, Senior Renewal and Retention Specialist
Joined PolicyPro in 2015

Kristy prides herself on great customer service and finding the best rates for her customers. Outside of work, she enjoys spending time with her family, friends, and her fur babies.

Kelly Fazio

Kelly Fazio

Documents Team & Licensed CSR
Joined Policypro in 2016

Kelly is a team player and a valued member of the PolicyPro team. Kelly is proud of her family; she has been married to same person for 33 years and has two grown kids and two grandsons. She is very crafty and is always working with a vast array of materials to create. She also loves the outdoors, hiking, camping, paddle boarding, and kayaking.

Amber-Dunn

Amber Dunn

Licensed Agent
Joined PolicyPro in 2019

Amber began with PolicyPro as a customer service representative and joined the sales team as a licensed agent in September 2020. Amber’s passion is making her customers happy and finding all possible savings on their insurance. Amber has three boys and enjoys spending time with her family, friends, hiking, taking in live music, relaxing at the coast or a road trip to Buc-ee’s.

Ethan McNett

Ethan McNett

Administrative Support
Joined PolicyPro in 2021

Ethan is the youngest employee at Policy and handles administrative support and data entry. His goal is to one day move up and eventually take over the company. Ethan loves cars, guitars, and, in his free time, you can find him playing music, working on a car, or listening to a podcast. Ethan’s dream job is a Formula 1 driver.

Kaylee Fazio

Kaylee Fazio

Customer Service
Joined PolicyPro in 2016

Kaylee takes a lot of pride in being a part of the PolicyPro team and watching the company grow from one agent into the wonderful company it is today. She loves her job and really enjoys helping make her customers lives easier and the insurance process less daunting. In her free time, Kaylee dances competitively and takes care of her sweet German Shepard mix.

Jennifer Frels

Jennifer Frels

Administrator
Joined PolicyPro in 2020

Jennifer was an elementary school teacher before joining the PolicyPro team. Although she is new to insurance, Jennifer is a lifelong learner and continues that dedication every day to learning all she can about the industry and assisting her customers. She wears numerous hats and works behind the scenes to make sure everything runs smoothly, including payroll, commissions, and bookkeeping. Jennifer lives in Austin with her husband and two sons.

Tina Valdez

Tina Valdez

Licensed Advisor
Joined PolicyPro in 2020

Tina is a licensed advisor who transitioned from USAA to PolicyPro in July of 2020. Her responsibilities include finding the best rates for her customers, while ensuring they are adequately covered with carriers they can trust. Being honest, hard-working, and dedicated are her priorities. Outside of work, she is a military spouse and mother of three. She enjoys spending time with family and being outdoors. She also loves food…a little too much!

Matthew Featherstone

Matthew Featherstone

Licensed Advisor
Joined PolicyPro in 2020

Matt started his insurance journey at USAA and transitioned to PolicyPro in 2020 and loves the culture and freedom working for PolicyPro. He has won an ambassador award which is voted on by upper management and executives and it is only given out once per quarter. Also, he achieved top sales representative across multiple roles and companies, as well as employee of the month on several occasions. Matt was born in Canada and has over 10 years of customer service experience. He also LOVES animals and has an orange Uromastyx lizard named Cano. On a personal note, he hates long walks on the beach and his ideal vacation is staying home. Matthew is also married to his beautiful wife Stephanie.

Christi Shove

Christi Shobe

Renewals and Retention
Joined Policypro in 2021

Christi is driven and her goal is to work her way up to management. She thrives on providing the best possible customer service and finding the best possible rates for PolicyPro customers. Christi is a married mother of two, and once she is off the clock, she loves spending time with her family. Christi is creative, loves to fix/work on anything and enjoys any store offering old wood or restoration projects.

Vicky Alcantar

Vicky Alcantar

Customer Service Representative
Joined PolicyPro in 2021

Vicky is responsible for maintaining and servicing customer’s accounts and insurance policies, where providing top rated customer service to our clients/agents needs are made a priority. She demonstrates great team work to support our clients and her peers throughout different departments within the company. She completed her bachelor’s degree in Interdisciplinary Studies in 2008. Prior to joining Policy Pro, she worked as an Early Childhood Director, where she maintained the overall management of the centers operations. Her diverse set of responsibilities is what sets her apart on our customer service team. In her spare time, Vicky enjoys spending time with her husband and three daughters. They are an active family that love being outdoors and enjoy outdoor adventures.

Christina Roth

Christina Roth

Licensed Customer Service Representative
Joined PolicyPro in 2021

Christina Roth has worked in the Insurance Industry for over a decade working in the areas of Property and Casualty Sales and Underwriting. She has spent her years allowing her extensive training to turn into a passionate pursuit to help with advising and providing the proper coverage for each individual client need. Christina takes pride in her ability to make each encounter personal.

Christina enjoys family time, reading and cooking in her free time.

Jason Derby

Jason Derby

Licensed Advisor
Joined PolicyPro in 2021

Jason has over 20 years of experience in the insurance industry and has written and serviced about every product imaginable during that time. He is driven to always provide world class customer service, while finding the best pricing and assisting his customers in securing quality coverage for their peace of mind. Jason is married to his lovely wife Monica, and they have three beautiful children. In his free time, Jason enjoys sports, live music and spending time with family and friends.

Patricia Pena

Patricia Pena

Licensed Insurance Professional
Joined PolicyPro in 2021

Patricia started with PolicyPro a little over a month ago. Her title is Licensed Insurance Professional, a position in which she has excelled in the insurance industry for over 17 years. During that time, Patricia earned her AINS designation and has helped countless customers save money and get the right coverage. In her spare time, she enjoys traveling and photography with her husband.

Lisa J. Escobedo

Lisa J. Escobedo

Licensed Customer Service Agent
Joined PolicyPro in 2021

Lisa is responsible for maintaining and servicing customer’s accounts and insurance transactions via phone, email and/or text, while providing world class customer service and ensuring customer’s insurance needs are made a priority. She is a team player who possesses five years of experience in the insurance industry and maintains an active Texas Property and Casualty Insurance license. Lisa completed her bachelor’s degree in Journalism and Mass Communication in March 2015. Prior to joining Policy Pro, she worked as an Insurance Professional at USAA, where she honed her skills assisting members with their insurance needs and obtained ample skills to implement anywhere, she practices insurance. In her spare time, she enjoys spending time with her two sons, Aden and Levi, ages 6 and 11 years old, and enjoys taking mini road trips to surrounding cities of San Antonio.

Matt Agonis

Matt Agonis

Marketing
Joined PolicyPro in 2020

Matt holds a pivotal role with PolicyPro and is tasked with increasing brand awareness, educating customers on the many benefits of PolicyPro and laying a strong foundation for the company’s growth and future. His diverse experience in coaching, management and sales provides him an excellent perspective on motivating customers, managing his team, and selling a quality product like PolicyPro.

He is a proud former collegiate athlete from Texas Lutheran University in Seguin, Texas. Matt is happily married to his wife Faleigh and they share a wonderful son, Burke. In his free time, Matt loves to travel, indulges himself with sports, golfs with his buddies, and never forgets what is most important in life…. family and friends.

Travis Corbin

Travis Corbin

Marketing
Joined PolicyPro in 2021

Travis takes his role very seriously and spends his time trying to attract more customers to PolicyPro and build the PolicyPro brand to a staple in the insurance marketplace. He brings extensive experience in sales and marketing for Fortune 500 companies, large liquor distributors and several other industries. He believes successful companies produce a quality product, backed by impeccable service, and sold by well trained, knowledgeable salespeople, and he is happy to have found this at PolicyPro.p>

Travis graduated from Texas State University in San Marcos in 2011. He is newly married and the proud pet parent to their dog Coco. Like Matt, Travis is also an avid golfer and spends his free time at the ranch, outdoors in any capacity, listening to live music or spending time with family and friends.